Triangle Digital Ltd. is licensed to conduct digital asset business by the Bermuda Monetary Authority. This notice sets out how to raise a complaint and what happens once you do.

How to submit a complaint

Complaints are sent by email to the Triangle Compliance Department at compliance@triangle.digital, or by using the Contact Us page.

What to include

So that a complaint can be dealt with promptly, please include your name and the account or organisation it concerns, the nature of the complaint and the dates involved, any relevant transaction or asset references, and how you would like to be contacted.

What happens next

The Compliance Department acknowledges receipt, reviews the matter and responds with the outcome. If a complaint cannot be resolved to your satisfaction, it may be raised with the Bermuda Monetary Authority as Triangle's regulator.